We see client and non-client emergencies at our Crawley practice until 10pm Mon-Fri & offer inpatient care 6 days a week
Call The Portland Vets
East Grinstead
01342 327 799
Edenbridge
01732 868 680
Horley
01293 782 684
Crawley
01293 220 140
We see client and non-client emergencies at our Crawley practice until 10pm Mon-Fri & offer inpatient care 6 days a week
01342 327 799
01732 868 680
01293 782 684
01293 220 140
In case your pet becomes unwell, sustains an injury, or consumes/comes into contact with a toxic substance and needs urgent veterinary care, below are the details of our emergency care provision.
Call your normal branch for emergency advice from the team:
Our Crawley branch will see client and non-client emergencies until 10pm Monday–Friday.
Call your normal branch to be directed or call:
Our out of hours providers will see emergencies outside of our opening hours. Call your normal branch to be directed or call the emergency providers directly on:
Portland Vets provides an Emergency Out-of-Hours service until 10pm Monday to Friday. On Saturdays we operate this service until 4pm. To be put through to our emergency vet-on-call, call our normal East Grinstead practice line – 01342 327799.
Outside of the times above, Sundays and Bank Holidays, new emergency cases will be admitted to a specialist emergency clinic at either Vets Now in Tunbridge Wells 01892 458610 or MiNight Vet in Caterham 01883 725790
Vets Now Tunbridge Wells – Map
During the week and on Saturdays, our dedicated veterinary nurses will be on site to ensure your pet is well looked after and if it comes to 4pm Saturday and your pet is still not able to be discharged, we will arrange for them to be transferred to our emergency care provider so their treatment can continue. The reason our own veterinary team does not accept emergency cases after the times mentioned above is so we can ensure our team are well rested and they are performing to a high standard the following day for our clients.
Please note that our Emergency Out-of-Hours service is mainly for registered clients that have been seen by our practice within the last 12 months. However, we are happy to see unregistered clients if necessary – please note, if this is the case there is an additional surcharge of £54.50.
We like to be transparent with our clients when it comes to veterinary treatment costs and our team will always be happy to provide estimates when requested.
For your pet’s Out-of-Hours initial consultation, there is a charge of £200.00 (plus the non-client surcharge of £54.50 for those not registered with our clinic).
After 10pm weekdays, weekends and Bank Holidays, this increases to the rate of the external emergency care provider £248.00 plus £82.50 for the consultation, this is set by Vets Now and MiNight Vet
Other treatments your pet needs will be charged on top of this.
As with all veterinary treatment and as is set out in our Practice Terms and Conditions, you are liable to pay for your pet’s treatment at the time of the appointment. If you then wish to claim for your pet’s treatment from your insurance company, our team can assist you with this process. To find out more about how we can assist with an insurance claim, visit our Pet Insurance page.
We have outlined a few things to expect if your pet unfortunately needs to see our team for an emergency appointment: